Complaints Handling Policy

This Complaints Handling Policy outlines the policy of – IGD Computer Solutions Pty Ltd (The IGD Group) trading as 3SIP Services and The Vault Corporation

ACN: 086 354 716
ABN: 67 120 918 826

THE IGD GROUP aims to resolve our Customers’ issues or queries quickly and professionally. Any complaints from our Customers are prioritised and acted upon according to Australian Communications Industry Forum and Telecommunications Industry Ombudsman guidelines.

Complaints should be made in writing and addressed to:

IGD Computer Solutions Pty Ltd
PO Box 124
Ryde NSW 1680

Or

ServiceDesk@igd.com.au

Should Customer be dissatisfied with THE IGD GROUP’s response, Customer may be entitled to raise certain matters directly with the Telecommunications Industry Ombudsman or with either the Department of Fair Trading or the Department of Consumer Affairs in Customer’s state or territory.